Sulwe Leathercraft
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Shipping & Returns

Shipping

We currently deliver within [delivery area, e.g. Nairobi and major towns across Kenya]. Orders are typically dispatched within [X] business days of payment confirmation and delivered within [Y] business days, depending on your location.

Delivery fees are calculated at checkout. Orders over KSh 15,000 qualify for free shipping within [delivery area].

Returns & Exchanges

If you are not satisfied with your purchase, you may request a return or exchange within [X] days of delivery, provided the item is unused and in its original condition.

To initiate a return, please contact us at sulwecraft@gmail.com with your order number.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [X] days of delivery with photos of the item, and we will arrange a replacement or refund.